The app contains important information on COVID-19 and how to contact the healthcare service in Iceland. Food service in the Saga Lounge has been limited to ensure the safety and well-being of our visitors and staff. Le 15 mars 2016 j'ai acheté sur le site d'icelandair un billet Akureyi Paris avec changement à l'aéroport de Keflavik, les deux vols s'enchainant avec une attente raisonnable. Certificates of previous COVID-19 infection issued in Iceland (positive PCR test and/or presence of antibodies) are accepted upon arrival, based on presumed immunity for COVID-19. You must not go for a drive, unless when going from point of entry to your final place of To learn more, please read our information about face masks. Having a strong search and rescue team is of the highest importance, both for Icelanders and foreign visitors. 1 air passenger rights eu complaint form this form can be used to lodge a complaint with an airline and/or a national enforcement body. For more information please visit the Cancel booking section of our website. ©1999-2020 Icelandair. Period : Travel date March 4, 2020 ~ … Nous vous conseillons donc de réserver une option avec annulation gratuite au cas … Icelandair has become known for having codeshares with several different international airlines, including companies such as Finnair, JetBlue, Sun Country Airlines, Alaska Airlines, and Aeroflot. The airline has over 5 different types of planes in its fleet, all supplied by Boeing and many of the aircrafts named after famous Icelandic volcanoes. COVID-19 Coron'actu Toutes les informations utiles pour vos voyages suite à l’épidémie de coronavirus (Covid-19). It can be used to book a new flight to any of our destinations or to buy travel extras. Answer 1 of 34: Subject: Iceland Location: Europe Title: Warning Icelandair is the worst airline experience I have ever had. Browse our 2,563,380 accommodations in over 85,000 destinations. Due to COVID-19, some services and inclusions (at the airport, on board or at destination) may be reduced or unavailable. Recently 2019 novel CoronaVirus (nCoVid) is a big issue all around the world. Transit passengers who do not leave the terminal facilities are not required to undergo screening or quarantine. Book early to secure the cheapest. We aim to process all refunds in a timely manner once we have received all the required information from our customers. The key quarantine rules for travelers to Iceland: Checklist: We've put together a ready to fly checklist for passengers. crowds are likely. Les frais d'option annulation peuvent être payés lorsqu'un billet ou l'option annulation sont payés, ou jusqu'à 36 heures après l'achat du billet pour le vol. Yes. Things change fast as airlines return to the skies, so we recommend travelers check airport websites for up-to-date information about departure and arrival terminals, and which airport services are open. Note: there is not an option to bring a recent negative test result from your home country to be exempt from testing upon arrival in Iceland. Due to the fast-changing nature of travel restrictions, we recommend confirming the latest entry requirements for your destination. You can use your Travel Credit Voucher when you book a new flight on our website. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. All rights reserved. 2. You must not have direct contact with persons not part of your own household. Cancelled flights due to Covid-19 5 May and IcelandAir have delayed refund of my money. Health measures Rules to be followed in our terminals. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. We work towards the same goal of exceeding expectations. Children born 2005 or later are exempt from the screening and quarantine requirements. They help us to know which pages are the most and least popular and see how visitors move around the site. Partager. passenger rights in case of Veuillez informer l'établissement Icelandair Hotel Hamar à l'avance de l'heure à laquelle vous prévoyez d'arriver. Covid-19 : seulement 79 nouveaux cas testés positifs en 24 heures, mais 4 nouveaux décès 09/12/2020 à 11:00 Le nombre de cas testés positifs continue de baisser. We also recommend that you wear a mask during your time at the airport. COVID-19 : Ticket Change/Refund Guideline. Covid-19 Informations to passengers. Book airline tickets & cheap tickets with . There is also no charge for the second test. At this moment, our priority is to service customers with bookings for flights scheduled within the next 48 hours. Example, enter 21 space 09 space 2016 to represent September 21, 2016, or 01/08/2016 to represent August 1, 2016. You can do this on our COVID-19 entry requirements & arrival forms page. Saga Shop is temporarily unavailable on all flights. : +354 444 4000. Experience Icelandic Winter. The detailed rules for quarantine are outlined in a document from the Icelandic authorities. For now, travel has changed, and we want to help you prepare for your upcoming flight. From December 10, 2020, our regular carry-on baggage rules return (see the Baggage Allowance page for details). The amount of Bonus Tier Credits members will receive is the average number of Tier Credits they have earned for Icelandair flights over the last 12 months prior to March 2020. As the novel coronavirus COVID-19 spreads globally, airlines are canceling routes beyond Chinese territory both as a precaution and to stop the spread of the virus. You may not visit tourist attractions and may not drive long distances (for example Snacks and candy are offered, and we recommend passengers take snacks with them from the Saga Lounge on their flight. Book your flights here. 05. If your flight has been cancelled with less than 14 days notice, due to reasons other than 'extraordinary circumstances' you may be entitled to compensation as provided for in Regulation EC 261/2004. We do not reimburse the cost of … The Bonus Tier Credits will be automatically credited to your Saga Club account on the last day of the month. Documents: The Icelandic government has published a helpful list of the documents you need to be allowed entry into Iceland. Nautholsvegur 52102 ReykjavikTel. Passengers still have the option to check in approved carry-on baggage at no additional cost; please ask at the airport check-in desk or at the gate. Due to COVID-19, some services and inclusions (at the airport, on board or at destination) may be reduced or unavailable. In between the 2 tests, arrivals must go into quarantine. Passengers should also expect changes in the lounges that we partner with in destination airports. par Hélène Fily publié le 28 février 2020 à 6h05. We send out an automated email to everyone who submits the form. If you wish to cancel your booking and apply for travel credit, you can do so online. Through travel we connect people and places, and connections are more important now than ever. Covid-19 : l ’avion plus sûr ... La SNCF prolonge le report ou l’annulation de billet sans frais. Additionally, in the unlikely event the Icelandic government needs to trace the contacts of a passenger who tests positive for COVID-19, tracing is performed based on seat allocation. Bundle your stay with a car rental or flight and you can save more. En savoir plus sur vos options lorsque votre vol est annulé. By not moving around the cabin, contact between passengers is minimized. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. Here you can find all necessary information about flights, access and parking, luggage, shops and the expected rush at Brussels Airport. The Iceland Airwaves team is committed to doing our part in stopping the spread of the virus. Lire notre article. Coronavirus et annulation de vols : quels sont vos droits ? At the moment, we are focusing our resources to servicing customers with flights within the next 48 hours. Take advantage of various facilities suitable for everything from larger conferences, presentations to private parties and workshops. read more See the question below for more information. Need inspiration? To learn more on the measures that Iceland is implementing to control COVID-19, please read our blog post Visiting Iceland. If you need to be rebooked to your final destination, please. If your flight has been cancelled and you do not intend to travel, you can either get a Travel Credit Voucher or a refund. We follow the developments concerning the COVID-19 outbreak closely and maintain regular contact with the Chief Epidemiologist and the Icelandic Directorate of Health to follow their guidance and instructions at any given time. We aim to make social responsibility a part of our day to day business activities by taking various steps towards a better society. My husband and I just flew return from London Gatwick to Minneapolis, MN, USA via Reykjavik on Icelandair Economy Class, and I wanted to share our experience in case anyone is considering using their airline.. Please be reassured that we have taken precautions. 3950 31. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. The refund amount depends on your ticket fare type. In addition, Air Iceland Connect offers flights to the Faroe Islands. Please note, that this form cannot be submitted earlier than 72 hours before your arrival in Iceland. The amount of Bonus Tier Credits you will receive is the average number of Tier Credits you have earned for Icelandair scheduled flights in the last 12 months prior to March 2020. par Hélène Fily publié le 28 février 2020 à 6h05. Your one-stop travel site for your dream vacation. Sometimes coronaviruses that infect animals can evolve and make people sick and become a new human coronavirus. Autumn 2020 How to get to Paris-CDG or Paris-Orly. Sign up here to receive personalized offers, travel ideas and information about our new products and services. The date must be {0} or after. The voucher is valid for 12 months from the date of issue. If time is a concern, we do wish to to recommend that it takes considerably less time to issue a Travel Credit Voucher, should you prefer that option. hygiene and attempt to keep a distance of 1–2 meters at all times. Coronavirus et annulation de vols : quels sont vos droits ? Yes, as of June 15, we require all our passengers and cabin crew to wear masks during the entire duration of the flight, from boarding until disembarking. If you have more questions, please read on. Please bear in mind that Tier Credits determine whether members are eligible for the status of Saga Silver or Saga Gold membership and that members earn them for flying Icelandair scheduled flights. SARS-CoV-2 (the novel coronavirus that causes coronavirus disease 2019, or COVID-19) People around the world commonly get infected with human coronaviruses 229E, NL63, OC43, and HKU1. Then I had to threaten with review and 50% came back. We support each other and acknowledge the contribution we make both as individuals and as a team. We ask that passengers stay in their allocated seat as much as possible during the flight. Who is eligible for the Bonus Tier Credits? We want to assure you that if you have a case open, there is no need to call us to check on the status of your case. We understand these are uncertain times, but we don't want you to stop making plans. If we have cancelled your booking because of the coronavirus, you will get a refund. Check-in for your Aer Lingus flight online from the comfort of your own home, or even on your mobile when you're on the go